Automotive Service Advisor - GLADSTONE, Oregon, United States

  • Job Type: Full Time
  • Category: Automotive Service Advisor,Automotive Service Manager,Automotive Technician,Automotive,Service Advisor
  • Published: 10-02-2020
  • Job Location: GLADSTONE, Oregon, United States
Job Description:

Automotive Service Advisor 

If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge - we want to talk to you!

As a Service Advisor, you will be responsible for promptly meeting and greeting service customers professionally and courteously.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
Check on the progress of services to vehicles throughout the day, and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery, or recommended services.
Administer new and used vehicle warranty repairs following manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
Inspect vehicles before each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Job Requirements:

Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver's license in the state that you will work and a good driving record.
Great attitude with a high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process-driven environment.
Outstanding communication skills in both verbal and written.

Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program.

It's Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!

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